Discharge support: Escalation process

Tags: Guidance

14th June 2022



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Thank you to Laura Shalev-Greene, Head of Volunteering at Kingston Hospital NHS Foundation Trust for sharing this document.

Discharge Patient ‘check in’ phone calls to patients who have returned home from hospital are a great opportunity for volunteers to support patients on discharge pathways.

Please download the attached PDF for useful guidance on an escalation process for issues that may arise during these calls.