Patient and Relative Telephone supporter: Role description

Location of position: Accident and Emergency QEQM ED Reception

Responsible to: Reception Manager

Purpose/ summary of role:

• To liaise with relative regarding ED Patients, to take any messages to support ED reception

Description of tasks:

• To take calls coming through ED and deal with any enquires.
• To contact pts relatives/ NOK with updates i.e. discharge plans or admission.

Skills required:

• Good telephone manner, confident with talking to the general public in sometimes challenging situations.

Training and Support:

• Full training and support will be given.

For the full document please download the attached PDF

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