Salisbury - Assistant Engage Coordinator: Role description

Main purpose of role:

To ensure the efficient day to day co-ordination and delivery of the Engage programme at Salisbury NHS Foundation Trust (SFT). Assist in the development and expansion of the Engage programme.

Duties and responsibilities:

• Provide support to volunteers attending shifts at the hospital

• Manage enquiries from volunteers, staff and the general public regarding Engage enquiries

• Maintain the Patient Referral list to ensure volunteer updates/feedback are communicated and responded to

• Organise volunteer teaching and supervision sessions

• Provide volunteers with updates on news updates/teaching sessions/supervision

• Maintaining the volunteer register; keeping track of active/inactive volunteers, holidays etc.

• Recruitment of volunteers; including interviews and inductions

• Meet with the Engage Co-ordinator and Head of Department to discuss development of programme

Detailed description of responsibilities:

Daily basis:

• Check e-mails from volunteers regarding queries/shifts etc.

• Monitor the Engage email address and respond to queries

• Check in with volunteers and provide support where required

• Check ‘communication book’ for volunteer updates/information

Weekly Basis

• Attend weekly team meeting; update on engage matters

• Keep volunteers updated with current news

• Update Patient Referrals and Wards Visited lists

• Manage petty cash and reimburse volunteer expenses

• Maintain register of volunteers present; check with volunteers that have not been present

• Ongoing recruitment of volunteers; arranging interviews, inductions

• Keep register of all volunteers and check who has been in that week- if no reason why volunteer hasn’t been in then check up on them

• Ensure Engage office is kept clean and noticeboards updated

Monthly Basis

• Meet with Nigel for supervision to discuss project

• Identify volunteers waiting to start; check flow of recruitment process

• Record names of volunteers who attended training/supervision

Other duties

• Maintenance/development of Engage website

• Ensure email contact lists are up to date

• Ensure volunteer spreadsheet is up to date

• Update Engage photo board

Other resources that you might find helpful:

• An exploration of volunteers supporting patients with dementia and cognitive impairment on acute hospital wards: a qualitative study
• Engage project at Salisbury NHS Foundation Trust