Helpforce joined national organisations to urge for more support for volunteering services

7th June 2021

Open letter logos

Helpforce has joined a number of national volunteering organisations across the UK to write this open letter to Senior Managers and Boards, urging them to take more concrete actions to to fully leverage volunteer talent.

Please find below the full letter:

An Open Letter to Senior Managers & Boards of Volunteer Involving & Deploying Organisations in all sectors

The impact of the COVID-19 pandemic has been significant. Yet amongst all the gloom of the last year, volunteers have been a source of hope and optimism, supporting the most vulnerable in our society in a myriad of practical ways. This volunteering has continued because of the passion and commitment of individuals who refuse to stand by and see people struggle and suffer. It is no understatement to say that volunteers have saved lives, their contribution to our collective wellbeing providing the light of hope for millions through their darkest days.

Some organisations have adapted service delivery models to continue involving volunteers, often in new ways. In other organisations, staff who lead volunteers have been furloughed or made redundant, removing a vital source of support for sustained volunteer participation. Some volunteers have been unable to take part in their normal roles because of restrictions. Some volunteers have been stood down for much of the pandemic, as organisations have struggled to pivot to home-based delivery or implemented policies on who can and cannot volunteer to satisfy guidance around social distancing. Many people have volunteered through mutual aid groups and individual acts of kindness.

Volunteers are vital players in the ways your organisation and your community will recover and move forward, as is evidenced by the crucial role volunteers are playing in the vaccine rollout in different ways across the UK. Their ingenuity can also be central to creating new and innovative solutions yet to be considered by your team. To fully leverage volunteer talent, you must include at the decision-making table the person who leads volunteer engagement in your organisation. They offer a perspective few others see. Including their leadership and voice will enable you to define your organisation’s future sustainability strategy. In order to effectively achieve this, those
organisations writing this letter implore you to make these four commitments:

  • Invest in volunteer engagement – It is easy to overlook the strategic impact your volunteers have on your organisation and its mission: from board members & committees, to donors, fundraising supporters and the wider team of volunteers working across your activities. Now is the time to invest in your organisation’s volunteer engagement leadership to ensure a great volunteer experience and to maximise the value of this wide-ranging support. Recognise that volunteers aren’t a way to cut costs but to deliver greater value to your work, working in partnership alongside paid staff, if you have them. Nurture relationships in meaningful ways that resonate with your volunteers, remembering that they are powerful advocates for you in local communities. Engage and partner with funders to elevate their understanding and support of strategic investment in your organisation’s volunteer engagement strategy.
  • Plan for the future – Your organisation and the way it works will look different when the pandemic finally ends. Make sure volunteers are part of the discussion about future ways of working. Avoid designing workplaces, working practices and digital technology that work for paid staff but not volunteers. Call upon your volunteers
    for their agility. Support them to remain nimble and ready to respond to the changes necessary to drive sustained strategic outcomes.
  • Think in new ways – The economic impact of COVID-19 has been and will continue to be significant. New challenges will call for fresh solutions to address your community’s needs. New risks will need to be embraced and managed in order to seize the opportunities and challenges we all face. Invite the limitless pool of talent
    your volunteers offer to help create new answers to the unsolved questions.
  • Make equality, diversity and inclusion (EDI) a priority – During the global pandemic we have seen a renewed focus on EDI, due in large part to the murders of George Floyd and Breonna Taylor in the USA and, more recently, the murder of Sarah Everard in London. Put simply, we cannot build a future for all that is based on the prejudices and inequalities of the past whether they relate to race, gender, disability or anything else. Now is the time to be looking at your volunteer team and ensuring it reflects the diversity of the modern UK, moving beyond good intentions to tangible actions.

Now is the time for you to ensure that your organisation’s capacity to support communities is sustained and developed for the future. This only happens when your greatest resource – a diverse pool of caring, talented, resourceful people - benefit from your attention and investment, through well-developed engagement and leadership of volunteers. As a crucial first step, we encourage you to meet with your volunteering lead as soon as possible to discuss how you can ensure volunteer energy is essential to your future plans and sustainability.

If you would like more information and any advice around the issues raised in this document, please contact any of the signatory organisations listed below.

Who is behind this open letter?

To download or forward this open letter, please click on this link.