A guide to Northern Health and Social Care Trust (NHSCT) - Bereavement comfort call volunteer service

Tags: Guidance, How to Guide, Service Guide

18th October 2021



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In this guide we describe the bereavement comfort call volunteer service designed and tested by NHSCT, and give advice on how you can adapt it to work in your location. It will help you decide if a similar service would benefit your organisation, and to consider how to adapt the service to your environment.

Adapting and adopting an existing volunteer service model provides great value in terms of knowing that it is tried and tested. You can learn from other organisations’ experiences and best practice is already established. Having evidence of a similar service’s impact can also help you get buy-in from key stakeholders in your organisation. However, understanding how to make an existing service fit into a new environment can be a challenge. Adapting the service is an essential step in making sure it will work in a new location.

This guide was produced by Helpforce and NHSCT.