Our three-year strategy
We have now launched our 2025 to 2027 strategy, showing the steps we are taking to improve lives via expertly designed programmes.Scroll down to learn more about our strategy to transform volunteering across healthcare.

Our vision and mission
Our vision is for a nation where volunteering is integral to healthcare at its very best.

Our mission is to transform volunteering across healthcare, delivering measurable benefits for patients, professionals and communities.

Our goal
As the only UK charity solely focussed on advancing high-calibre volunteering across healthcare, Helpforce is dedicated to improving lives via expertly designed programmes. Through incredible partnerships, our initiatives have been tested at scale – and shown to work.
Over the next three years, our strategic goal is to build yet greater alliances to take the innovation, impact and influence of healthcare volunteering to a new level.
Our strategy
We will direct our energy and expertise towards areas we believe hold the greatest potential for improving health outcomes, namely:
- Addressing acute efficiency, with solutions that assist patient flow and safely speed up hospital discharge.
- Tackling workforce gaps and economic inactivity through our proven ‘Volunteer to Career’ scheme which empowers people to transition from volunteering roles to frontline healthcare careers.
- Improving diagnostic and treatment waiting times by reducing the number of missed appointments.
And our strategic focus will align with the NHS 10-Year Health Plan’s anticipated shifts: from ‘hospital to community’, ‘illness to prevention’, and ‘analogue to digital’ – all opportunities where we believe volunteering can make a sizeable difference.