The COVID-19 crisis has brought a series of new pressures onto the onboarding process of new volunteers, such as:
- Managing the huge volume of the responses from the public who want to support the NHS and their expectations for a timely approach
- Being responsive to the increase in demand as more and more staff need to self isolate/ are unwell
- The need for flexible and adaptable onboarding processes – meeting the demands of all three stakeholders: Patients, Volunteers and the Hospital.
- Balancing the safety and reliability of volunteers whilst keeping both the volunteers and the patients protected.
Many Volunteer Service Managers have already taken steps to streamline their onboarding, including Chelsea and Westminster NHS Trust.