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Responsive Volunteering during COVID-19

This group was formed to support volunteer leaders with the challenges presented by the COVID-19 pandemic. Within this area you’ll find advice, guidance and an opportunity to share and learn emerging practices from over 500 network colleagues.

You can use the Contribute button to share your knowledge, to start a discussion or to ask for help from your colleagues.

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Board Presentation - Tips and Advice

@Mandy Cleaver Hi its Louisa Bullivant here from CPFT. At a recent catch up you spoke about presenting to your Board of Directors. I know you gave me some sound advice over Teams but wondered if you'd be happy to catch up and chat some more :)

Thank you in advance.

Louisa

Last updated by Mandy Cleaver - 7 days ago 1 Replies 2 Likes
Resources
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Procedure for Voluntary Services and East Sussex Healthcare NHS Trust staff for returning volunteers

This procedure has been developed to help the voluntary services and ward staff who wish to have volunteers back. If you have any questions, please send them to Gillian Reynolds.

Volunteer expresses wish to return to role – Voluntary services will liaise with relevant department/ward to return volunteer

Department/ward requests return of their former volunteer –Voluntary services will contact named volunteer to check if available to return to role, and liaise with relevant department/ward to return volunteer

To support you in receiving volunteer support, voluntary services will

  • Revise Volunteer Role description (RD) for your ward using our new RD template, which includes section on ’your safety and protection’ and ‘how you will be supported in your role’
  • Send revised role description to you for final amendments and approval
  • Complete risk assessment and other relevant recruitment docs, including Health declaration and confirm DBS, with volunteer
  • Confirm with volunteer their availability, days and hours, linked to RD and your needs
  • On receipt of FIT response from Occupation Health, advise you that volunteer is now ready to return to their role and contact you to schedule date and time for volunteer to have a trial session
  • Check in with volunteer following first session how they experienced role
  • Check in with you, following volunteer’s first session, how you experienced volunteer
  • If both you and your volunteer are satisfied, volunteer to be scheduled for agreed days and times to support ward/department

Following sent to all wards

Volunteers to support you – what to do

You would like to have your former volunteer back?

Please contact voluntary services and let us know volunteer(s) name and role; also any other information you think would be helpful, for example – preferred days and hours for volunteer support.

You would like to have volunteer support, but not necessarily, former volunteer?

Please contact voluntary services and let us know volunteer name and that you would like to have new volunteer(s)

You would like to have volunteer support for the first time?

Please contact voluntary services and provide us with some details about your ward, tasks volunteer could help you with and preferred days and hours for volunteer support. We will then develop a volunteer role description (RD) bespoke to your requirements and liaise with you to complete this. On completion of RD we will identify suitable volunteer(s) to support you.

By Vy Tran 7th October 2020 0 Likes
Resources
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Helpforce live chat: Bringing volunteers back on site safely

During this live chat, members of the Helpforce Network shared their latest updates on how their volunteering services were progressing and their plans to bring volunteers back on site.

We would like to thank the following people who stepped forward to share their updates during the session, they are:

  1. Alan Bigham - Programme Manager Volunteering at Healthcare Improvement Scotland
  2. Mandy Cleaver - Voluntary Services and Community Development Lead at Sussex Community NHS Foundation Trust
  3. Jane Elliott - Project Officer, Voluntary Services Team at Sheffield Teaching Hospitals NHS Foundation Trust
  4. Gill Reynolds - Patient Experience Lead, Voluntary Services, East Sussex Healthcare NHS Trust

Here is the summary of the live chat:

  • Some Trusts are now allowed to bring volunteers back on wards, ensuring that each individual volunteer is thoroughly risk assessed
  • Ward staff are encouraged to carry out risk assessments with volunteers and inform volunteers if there are Covid-19 positive patients on wards
  • Volunteering teams need to work with the wards closely to identify the level of need for volunteers
  • It is important to let volunteers know that they can say no to going back on wards if they are not comfortable
  • Volunteer service managers are encouraged to undertake some volunteering activities on wards to understand the support that volunteers might need
  • Briefing discussions are provided to older volunteers so they understand the importance of wearing PPE
  • Some Trusts are offering non-patient facing roles to volunteers who are healthy and over 70 years old and are keen to come back
  • Some Trusts are trying to be creative in bringing back volunteers who are above 70 and healthy, such as allowing them to visit patients at home for befriending
  • Virtual roles are still going strong and include volunteer support to help patients to communicate with their friends and families via digital devices, or making follow up phone calls to patients who have been recently discharged.

Please watch the webinar recording for more detail.

By Vy Tran 7th October 2020 0 Likes
Resources
Vy Tran National Voices Statements

What matters to people for health and care, during COVID-19 and beyond - new I Statements 2020

This report is drawn from National Voices OurCOVIDVoices platform, which asked people to contribute their personal experiences and stories, and features some co-produced recommendations as to how people would like to be treated, and how they would shape services.

What I found interesting in this report is that patients would like to have two-way communications approach between them and the healthcare providers. Maybe volunteers can help in this area some how to show patients that people are willing to listen to their issues and act on them.

Hope you will find the report useful :)

Link(opens in a new tab) to other resources relating to this report.

By Vy Tran 7th October 2020 0 Likes
Discussions

Welcome to the COVID-19 group

Hello all, a very warm welcome to the COVID-19 group. We hope that you will find this space useful for making connections, collaborating with colleagues and sharing knowledge and ideas at this challenging time. As it's a new group the content is in its early stages so please do add anything you would like to share, or any questions you would like to ask the group, by using the red Contribute button. You can add images, attachments, news or just comments to make the group come alive. We'd love to hear your feedback so so please do get in touch to let us know your thoughts - you can message Vy or me directly via our profiles.

Very best wishes,

Sally

Posted by Sally Williams - a month ago 0 Replies 0 Likes
News
Sally Williams NHS app pic

New NHS Covid-19 app launches

People across England and Wales are being urged to download the NHS COVID-19 app to help control the spread of coronavirus and protect themselves and their loved ones as case numbers rise.

The app launches today (24 Sept), and after positive trials and rigorous testing is an important new tool to work alongside traditional contact tracing to help reduce the spread of the virus.

It will be available to those aged 16 and over in multiple languages. It forms a central part of the NHS Test and Trace service in England and the NHS Wales Test, Trace, Protect programme – identifying contacts of those who have tested positive for coronavirus.

By Sally Williams 24th September 2020 0 Likes

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Responsive Volunteering during COVID-19

This group was formed to support volunteer leaders with the challenges presented by the COVID-19 pandemic. Within this area you’ll find advice, guidance and an opportunity to share and learn emerging practices from over 500 network colleagues.

You can use the Contribute button to share your knowledge, to start a discussion or to ask for help from your colleagues.

Develop Images Helpforce 263 700x467