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Responsive Volunteering during COVID-19

This group was formed to support volunteer leaders with the challenges presented by the COVID-19 pandemic. Within this area you’ll find advice, guidance and an opportunity to share and learn emerging practices from over 500 network colleagues.

You can use the Contribute button to share your knowledge, to start a discussion or to ask for help from your colleagues.

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Sally Williams Our Plymouth

Vaccination volunteers: induction and agreement

This guidance from OurPlymouth covers the induction process for volunteer stewards at vaccination sites and includes a volunteer agreement template.

By Sally Williams 22nd January 2021 Heart 0 Likes
Discussions

Some tips to roll out vaccine volunteer programmes

Many thanks to @Elizabeth Pollard for sharing these great tips! You can get more tips here too.

Posted by Vy Tran - 12 days ago Chat 0 Replies Heart 0 Likes
Resources
NHS responder logo

Findings: Patients supported by the NHS Volunteer Responder Programme during Covid-19 - April to August 2020

This paper finding was produced Royal Voluntary Service

The aim of the patient survey was to understand if the NHS Volunteer Responders (NHSVR) programme met its core aim (i.e. to keep those people who are clinically
vulnerable to COVID-19 safe at home while shielding for a minimum of 12 weeks) and provide insight into programme improvement.
Patients had overwhelming praise for the volunteers who supported them; 55% referenced volunteers as the thing they liked most about the programme; patients
provided rich quotes – praising the kindness, efficiency and respectfulness of volunteers.
20% of patients also provided some helpful insight into things which didn’t work so well (e.g. multiple calls, tasks not completed, etc) and further additions to the service
(e.g. more bespoke service, etc). These insights have helped to confirm some of the changes already underway, such as:
a) more bespoke support for patients/clients with higher needs,
b) reducing multiple calls related to the same task, and
c) we continue to work on improving task completion rates.

To read the full report, please click here.

By Vy Tran 24th November 2020 Heart 1 Like
Discussions

Board Presentation - Tips and Advice

@Mandy Cleaver Hi its Louisa Bullivant here from CPFT. At a recent catch up you spoke about presenting to your Board of Directors. I know you gave me some sound advice over Teams but wondered if you'd be happy to catch up and chat some more :)

Thank you in advance.

Louisa

Last updated by Mandy Cleaver - 3 months ago Chat 1 Replies Heart 2 Likes
Resources
DSC 3221

Procedure for Voluntary Services and East Sussex Healthcare NHS Trust staff for returning volunteers

This procedure has been developed to help the voluntary services and ward staff who wish to have volunteers back. If you have any questions, please send them to Gillian Reynolds.

Volunteer expresses wish to return to role – Voluntary services will liaise with relevant department/ward to return volunteer

Department/ward requests return of their former volunteer –Voluntary services will contact named volunteer to check if available to return to role, and liaise with relevant department/ward to return volunteer

To support you in receiving volunteer support, voluntary services will

  • Revise Volunteer Role description (RD) for your ward using our new RD template, which includes section on ’your safety and protection’ and ‘how you will be supported in your role’
  • Send revised role description to you for final amendments and approval
  • Complete risk assessment and other relevant recruitment docs, including Health declaration and confirm DBS, with volunteer
  • Confirm with volunteer their availability, days and hours, linked to RD and your needs
  • On receipt of FIT response from Occupation Health, advise you that volunteer is now ready to return to their role and contact you to schedule date and time for volunteer to have a trial session
  • Check in with volunteer following first session how they experienced role
  • Check in with you, following volunteer’s first session, how you experienced volunteer
  • If both you and your volunteer are satisfied, volunteer to be scheduled for agreed days and times to support ward/department

Following sent to all wards

Volunteers to support you – what to do

You would like to have your former volunteer back?

Please contact voluntary services and let us know volunteer(s) name and role; also any other information you think would be helpful, for example – preferred days and hours for volunteer support.

You would like to have volunteer support, but not necessarily, former volunteer?

Please contact voluntary services and let us know volunteer name and that you would like to have new volunteer(s)

You would like to have volunteer support for the first time?

Please contact voluntary services and provide us with some details about your ward, tasks volunteer could help you with and preferred days and hours for volunteer support. We will then develop a volunteer role description (RD) bespoke to your requirements and liaise with you to complete this. On completion of RD we will identify suitable volunteer(s) to support you.

By Vy Tran 7th October 2020 Heart 0 Likes

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Responsive Volunteering during COVID-19

This group was formed to support volunteer leaders with the challenges presented by the COVID-19 pandemic. Within this area you’ll find advice, guidance and an opportunity to share and learn emerging practices from over 500 network colleagues.

You can use the Contribute button to share your knowledge, to start a discussion or to ask for help from your colleagues.

Develop Images Helpforce 263 700x467