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Insight and Impact

This group was formed to support volunteer leaders who are interested in developing evidence and gain insights into their volunteering service's impact.

By building a community of practice we hope that the group will provide a platform for shared learning, new ideas and problem-solving and a source of support from like minded colleagues.

The group is set to “private” which means that the content of discussion forums can only be accessed by group members; however resources created by the group will be visible to all visitors to the website.

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Demo of latest I&I Service

This video provides a 5-minute walkthrough / demo of the I&I Service as it stands March 2021. The product is still in development and we're making improvements through testing with a number of NHS Trusts* - my thanks again to them for their testing, feedback, and insights.

We're hoping to launch end of May. Any questions let me know via our forum (opens in a new tab).

* and if you'd like to be added to our list of testers please get in touch

By Paddy Hanrahan 17th March 2021 Heart 1 Like
Discussions

Insight and Impact

Really looking forward to seeing how this service develops. I think the demand for volunteers is only going to increase due to Covid -19 and increasing need to work more closely with the Integrated Care Systems.

We have got to have the right resource to manage these growing numbers . Hence getting insight and impact measurements in place is vital to get the investment that is needed .

Mandy Cleaver

Last updated by Paddy Hanrahan - 3 months ago Chat 1 Replies Heart 3 Likes
News
Paddy Helpforce screenshot landing page design II

I&I Service - project update

Last month we shared news of an Insight & Impact service we are developing to help the NHS produce evidence of the impact that volunteer roles & services make to patients, staff, volunteers & NHS trusts.

This month we tested a first version of the product, with a mockup of the website for users coming to the service (see screenshot), and a prototype for part of the app that allows you to design your outcome model.

We hope to have the service live for a select number of trusts to use by April, and more widely available in May.

Our thanks to the the following trust volunteering leads who are kindly offering their help to test and develop the service:

  • Mandy (Sussex community)

  • Laura (Kingston)

  • Elizabeth (Plymouth)

  • Barry (Royal Marsden)

  • Antoinette (Barking)

  • Catherine (Bradford District Care)

By Paddy Hanrahan 10th February 2021 Heart 1 Like
News
Paddy Helpforce II screen mock up

Developing an Insight & Impact service for NHS trusts

I’ve spoken with dozens of volunteer managers in hospitals about the need for evaluation. Most agree : it’s important that we measure the difference that volunteering makes to the people and services within the NHS.

However - evaluation is complex and time consuming. As a busy manager in a hectic NHS setting, is it practical that you can become an evaluation expert too, on top of everything else?

So, how do you find the time, support, and expertise to do it?

We would like to help. Based on our 3 years of evaluating volunteering projects we are developing an Insight and Impact service that will support you to:

  • design your evaluation;

  • help you collect and analyse the data;

  • and form compelling evidence findings.

These findings will prove how your volunteering intervention makes an impact on key measures for patients, staff, hospital services, and volunteers themselves.

With stronger evidence, you can raise the profile of your volunteering service with trust leadership, and potentially form the basis for a financial case for further investment.

We aim to launch the service to all hospital trusts by April / May 2021.

As we develop it in the coming months, we would like to ask for your ideas and input, by reviewing the service as it is developed. If you’re interested in being involved please drop me an email: ph@helpforce.community

Thanks,

Paddy

By Paddy Hanrahan 19th January 2021 Heart 1 Like
Resources
Paddy Helpforce II

Helpforce’s view on evidence in volunteering

Helpforce has been around for just over 4 years - so what have we learned about evidence in health and care volunteering?

When Helpforce started we visited many hospitals across England and met with CEOs who were passionate about the role their volunteers played. However the majority of them admitted that the evidence - the data proving the impact volunteering made on patients, staff, and services - was lacking. Without it, volunteering will always find itself struggling to be funded in an environment where budgets are constantly under pressure.

Early in our journey Helpforce undertook an evidence review which highlighted some spot examples of impact, particularly around the benefits to volunteers. But there was limited evidence of the impact on NHS patients & staff, and almost nothing on the impact of volunteering on hospital services.

To support the national programmes Helpforce has since been involved in, we saw the need to develop our own approach bespoke to health volunteering, that could assist and empower NHS trusts to self-evaluate. This led to the creation of the Insight & Impact toolkit.

Our aim was to shift away from the belief that evaluation was an activity only done at the end of a project by a specialist or academic partner. Instead, it should be done throughout the project and ongoing, by the volunteering management team, as part of continuous service improvement. With the goal to collect data that provides:

  • Insights - data that tells us how an intervention could be improved;

  • Impact - data to prove what the intervention achieves in terms of outcome measures.

The Insight & Impact toolkit was used most recently on the Volunteering Innovators Programme (link to outputs here), where we collected data over 12 months across 11 NHS trusts. Through evaluations co-designed with the trusts, the relevancy and volume of data collected enabled us to produce an evidence report which proved how impactul volunteering roles benefit patients, staff, and services. A number of trust leaders that reviewed the report told us that the evidence is excellent, and they would be happy to see such findings support a business case brought to their trust board.

Our belief is that volunteering can have a far greater impact in health and care if supported by greater investment at the grassroots level - in hospitals, GPs, communities. If Helpforce can assist the many brilliant volunteer managers across these settings to prove the impact, and help grow and sustain their funding, we can secure a greater role for volunteering in our future health and care.

By Paddy Hanrahan 19th January 2021 Heart 0 Likes

The most active members of this group

Insight and Impact

This group was formed to support volunteer leaders who are interested in developing evidence and gain insights into their volunteering service's impact.

By building a community of practice we hope that the group will provide a platform for shared learning, new ideas and problem-solving and a source of support from like minded colleagues.

The group is set to “private” which means that the content of discussion forums can only be accessed by group members; however resources created by the group will be visible to all visitors to the website.