Appointment partner volunteer: Role description

“IT’S A PRIVILEGE TO SUPPORT SOMEONE DURING THEIR APPOINTMENT, I FEEL VALUABLE”

As an appointment partner volunteer, you will provide a bookable facility for anyone attending an outpatient appointment at Queen’s Hospital. You will meet the patient at the main entrance and stay with them throughout their pathway providing them with updates on clinic delays and the next steps.

You will demonstrate a calm and patient exterior with your focus being on making the experience as pleasant as possible. Appointment partners do not join the patients in the clinic room or during their consultation, you will wait outside ensuring that they have the privacy and dignity necessary to attend their appointment.

Would suit:

Someone who is physically fit and active, as much of this role is about supporting people to get to their appointment, walk with them or push them in a wheelchair (with training), you will sit with them and then take them to the exit at the end of the journey, always ensuring that you adhere to our hand hygiene rules.

Commitment:

This service requires that you are flexible in terms of your availability, as much of this role will be to support last minute requests.

For the full document please download the attached PDF.