Helping you create impactful volunteer services

Support to ease operational pressures on health and care

We help organisations establish volunteer services to reduce operational pressures

We know the volunteer services we help create make a real difference:
  • 85% of staff agreed that volunteers helped them to feel less stressed
  • 25% more patients had support to help them eat meals
  • 44 minutes - The amount of time volunteer support speeded up patient discharge
  • 62% of people on Helpforce's Volunteer to Career programmes went on to secure employment or further education/training in health and care
We also help you build a business case for your voluntary services and have helped health and care partners raise £1.83 million for new and innovative volunteer roles.

Reduce pressure on services

With our support, health and care organisations can get volunteer roles ready to go live within 8 to 16 weeks

Our proven approach helps you to turn things around quickly

Helpforce’s Adapt and Adopt service has worked with over 50 health and care organisations across the UK, with many coming back to us for further support with new projects.

Overall, we've worked on more than 100 volunteering services. This unique experience and expertise have allowed us to develop tried and tested volunteering models that you can deploy quickly and with confidence.


Our volunteer service development course

Through our Adapt and Adopt service, we run specialist courses that provide health and care organisations with extensive learning and support to roll out impactful volunteering models.

Three men on a walk

Organisations who work with us say they see the impact of the volunteer role within 7 weeks of the role going live

We have identified five proven volunteering service models. Our course will take you step-by-step through setting up the service you want to introduce in your organisation.

1. New service model: Falls prevention

Trained volunteers help people with physio-prescribed exercises in their homes or other community settings. This improves patient health and wellbeing and can prevent them from being readmitted to hospital.

Key outcome: 63% of patients took on additional activities

Falls Prevention Landscape edit

2. Emergency department volunteers

Emergency department volunteers reduce pressure on staff, providing reassurance to patients at a stressful time.

Key outcome: 85% of staff agreed that volunteers helped them to feel less stressed


3. Mealtime support volunteers

Staff and patient wellbeing improves as volunteers provide companionship and support at mealtimes.

Key outcome: 25% more patients had support to help them eat meals

Mealtime 2

4. Response volunteers, with a focus on discharge

Health care organisations benefit from flexible volunteers, trained to provide responsive non-clinical support.

Key outcome: 44 minutes - The amount of time volunteer support speeded up patient discharge


5. Volunteer-led contact centre

Trained volunteers make calls to patients on waiting lists, signposting them to community support and reducing DNAs (did not attend), helping patients feel less anxious and reducing pressure on appointment systems.

Key outcome: patients feel less anxious and their confidence in the hospital is increased.

Contact Centre

If you want to get these proven volunteer service models up and running quickly

Register your interest here

The skills you will develop and the support you get from the course and the Helpforce team

The key elements of the course

We provide a mix of tools and training to help your volunteer service grow in the way you need it too. The support you get includes:

  • Making the case to get buy-in for your service
  • Online learning, covering project and stakeholder management, as well as the specific skills you'll need to establish your preferred volunteering model
  • Facilitated peer-group sessions to share your learning
  • One-to-one support from the experienced Helpforce team
  • Access to a large peer-to-peer network and wide range of resources
  • Learning how to measure the impact of your service


Our approach to help you create impactful volunteer services quickly


Phase 1 - Adopting

Before you start the course, we will help you identify your organisational needs to check that the service model that you choose is the right solution.


Phase 2 - Translation

During this phase you will work through how to make your chosen service model work best in your location.


Phase 3 - Adapting

This is about adapting the model into a workable service for your organisation so your service is ready to launch.


Phase 4 - Embedding

You launch the new service at your organisation. We will help you integrate the service and ensure you can sustain it in the long-term.


Phase 5 - Scaling

Once your new service is running effectively, you can focus on how and when to grow it.

What our partners say

“Within the first 7 weeks of the service we can already see what an impact the response volunteers are having. The support and advice I have received from Helpforce has been exemplary.”
2 O9 A7504 Kristine Davies
Kristine Davies

Head of Voluntary Services, University Hospitals Coventry Warwickshire NHS Trust

Ready to create impactful volunteer services?

Register your interest now!