Milestones and KPI's to measure volunteer impact

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Created by George Lucas

Last updated 3 months ago

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George Lucas

14 August 2024 at 12:23pm

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Hello all, I am refreshing our the volunteer strategy here at the RUH in Bath and would like to embed some milestones with clear KPI's/Metrics.

Can anyone share any examples? I am particularly interested in;

- Improving diversity of our Volunteer workforce

- Improving retention of Volunteers

- Improving impact of volunteers across the hospital

Any help would be greatly appreciated!

George Lucas (george.lucas1@nhs.net)

Volunteering Development Manager - Royal United Hospitals Bath

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Pauline Champion

14 August 2024 at 1:04pm

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Thanks George. I would also be interested if any other Trusts use KPI's for volunteering.

Zoe Warner

14 August 2024 at 1:15pm

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This is an area I would like to know more in.

Currently I measure diversity as a percentage to overall local and national population from the census and compare my volunteer cohort to that then deliver in my quarterly reports in various charts.

Retention of volunteer do you have many leave this is a good discussion we could maybe have a meeting with Helpforce about this?

FutureNHS Collaboration Platform has lots about volunteers across the hospital.

Zoe Volunteer Manager and Armed Forces and veteran lead GCH

AUTHOR

George Lucas

20 August 2024 at 9:05am

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Thank you @Zoe Warner , if you are able to share any example quarterly reports that would be really helpful.

Best wishes, George

Zoe Warner

20 August 2024 at 9:13am

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@George LucasI will have to get permission to share but leave it with me, I am off on annual leave soon for a few weeks if you don't hear by end Sept give me a nudge

AUTHOR

@Zoe WarnerThat would be great, no pressure to share anything sensitive! I'm finishing in my role on 12th Sept so if you have any time to send before then that would be greatly appreciated. Cheers, George

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