Antenatal volunteer - Role description

Role Purpose:

• Always report to the Clinic Manager or Shift Leader at the beginning and end of each shift.
• Greet/welcome patients and families as they enter the waiting room.
• Provide support and company to women who attend alone, women/families whose first language may not be English, women with children etc.
• Ensure patients hand in their ‘blue notes’ to clinic staff.
• Offer to watch over children whilst mothers are being seen.
• Liaise with clinic staff to keep patients informed of their place in the queue.
• Make clinic staff aware if a patient leaves the waiting area to go the toilet, shop etc.
• Make clinic staff aware if the patient has any questions or concerns.
• Ensure that there are enough chairs available for patients to use.
• Get drinks of water for patients and families.
• Keep waiting areas tidy e.g. magazines, sterilise toys etc.
• Ensure the waiting rooms are at a comfortable room temperature by turning on/off fans and opening/closing the window in area 3.
• Keep leaflet racks tidy and stocked up.
• Keep the waiting room duty board up to date.
• Compile Patient information packs.
• Keep notice boards tidy and up to date.
• Help clinic staff to keep storerooms tidy.
• Help clinic staff prepare the beds and rooms for patients.
• Photocopying.
• Other clerical duties as required.
• Run errands for staff and patients.
• Encourage and help patients to fill in Exit Cards.

Excluded task

• Lifting patients, even when a member of staff is assisting
• Give drinks/food to patients unless authorised by a member of the clinical staff team
• Give clinical information to a patient, relative or visitor
• Escort patients off the wards without authorisation from a member of the clinical staff team
• Take part in the clinical care of a patient e.g. assist a patient who is vomiting
• Touch or move equipment e.g. drip stands, monitors etc. unless authorised to do so by a senior member of staff
• personal care e.g. bathing, toileting
• escort patients to the smoking shelter on site, or take them off site to smoke tobacco
• Clean up or handle items soiled with bodily fluids or excrement
• Chaperone patients
• Volunteers should not be involved in patients personal care e.g. bathing, toileting

For the full document please download the attached PDF

You may also be interested in:

• Delivery suite
• Infant feeding
• Medical assessment unit support
• Midwifery led unit
• Postnatal support
• Ward support and companion