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Role Description: Maternity Ward Support and Companion

Tags: Guidance, Template

2nd March 2021



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Thank you to Debbie Coates the Volunteer Services Development Manager at Birmingham's Women's and Children's NHS Foundation Trust for sharing this role description.

Key tasks (what you will be doing):

  • Ensure you are up to date on the current guidelines around infection control.
  • Provide our patients, relatives and visitors with a warm welcome and ensure infection control guidelines are upheld.
  • Be a supportive companion
    • Chat to patients and families, and help them feel at ease
    • Support at meal times with trays, clearing tables, with drinks etc
    • Watch the baby if parent goes to the bathroom (postnatal wards)
    • Refill water jugs
    • Respond to patient buzzer and refer to appropriate member of staff
    • Answer general queries about the hospital, ward and services
  • Support the ward with the coordination of visiting times
  • Transport notes, bloods etc as required
  • Restocking cupboards
  • Clean equipment
  • General housekeeping duties, wiping down beds, restocking gloves etc.
  • Support with patient discharges, escorting and carrying bags for the patient
  • Escort patients and families around the hospital as appropriate ie chapel, canteen, clinics or other wards
  • Assist with admin packs and audit work as required
  • Report any incidents to the Shift Leader
  • Keep all information given or discussed within the hospital confidential
  • Attend relevant training sessions provided by your department

For more details please see the attachment.

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