Appointment companion: Role description

Title of the Role: Book a Buddy

Purpose of the role: This role will enable patients who attend the hospital on their own to book a volunteer to be with them throughout their appointment (not in the appointment), as a companion.

Department and hospital site: Based at Stanmore, and supported by Volunteer Services.

Responsible to (named supervisor): Involvement and Volunteer Services Department

Hours / days Volunteer needed:

The days and hours will be flexible according to the needs of this new service; however, it will only be available Monday to Friday.

Purpose of Role:

• This role will be a specialist role and will be available by prior request only, and only if a volunteer is available. A volunteer will accompany the patient around the hospital, to provide moral support, and allay the anxiousness a hospital visit can bring.
• The Volunteer Service will pick volunteers for this role and will manage this role.
• The role of a patient buddy, will greatly enhance the patients experience whilst at the hospital.

Key tasks:

• Escorting the patient around the hospital, providing that much needed company and conversation. Fetch a hot drink, call a porter if wheelchair assistance is needed. Wait with the patient whilst they wait to see clinicians, or appointments in x-ray or scanning.
• Person specification: Skills and competences
• These volunteers will be expected to be very aware of boundaries around patients, staff and visitors. Aware of confidentiality surrounding conversations and appointments.
• Person specification: Values and behaviours
• Will be a kind, caring person with excellent communication skills.
• Must be aware of the RNOH NHS Trust Values and carry out the role using them.

Training:

• Mandatory volunteer induction, a local induction to different areas of the hospital. Support and supervision every month and ongoing training as required.
• Uniform and photo ID badge will be provided only with expenses up to a 25 mile radius.

For the full document please download the attached PDF

You may also be interested in:

• Appointment partner