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Nothing was too much trouble for Jamie!

30th November 2020

Story 33 Jamie Forsstrom West Herts Hospitals NHS Trust

Submitted by Mark Cruise, West Herts Hospitals NHS Trust

When Jamie Forsstrom got in touch to join the Response Volunteer Hub, the Covid Pandemic was just beginning. Jamie was working as an Air Stewardess, and as most flights had stopped – had been furloughed.

This didn’t stop her from wanting to get involved. At first, she joined “Project Wingman” – a charity where the Air Crew paired up with various Trusts to provide first-class support to NHS Staff. Jamie helped look after and pamper staff at Watford General Hospital.

At the same time, she got in touch with Voluntary Services and applied to be a Covid Response Volunteer – putting herself down for three to four shifts each week, along with her Project Wingman work.

What made Jamie really stand out was her attitude towards her fellow volunteers, patients and staff. Nothing was too much trouble, and was always done with a smile. Jamie was always very happy to show new volunteers around, and willing to get involved in whatever needed to be done

Arfan – who looked after food & water distribution during the pandemic said:

“During the peak of the Covid-19 pandemic Jamie volunteered her time and demonstrated empathy, enthusiasm and energy that lifted the NHS workers she was supporting. Her efforts helped ensure key workers received welfare items that enabled them to go back to their wards, fuelled and energised. In the time we worked together, Jamie demonstrated the value she would add to any team.”

Jamie has completed over 100 hours as a Covid Response Volunteer on top of her time with Project Wingman. An example of her willingness to go the extra mile was when the Volunteer Hub was shutting at 5:30 and Jamie had just finished helping a ward with dinner time. A member of the public arrived who was desperate to get some belongings to a loved one on a ward. Jamie happily spoke with the lady, and then brought the belongings to the patient. She also helped them charge their phone and connect it to Wifi. Despite this taking her an extra 25 minutes at the end of her shift, she was more than happy to do it, and very pleased to have been able to help out.

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