Active Response Volunteer role description

About the role

Active Response volunteers proactively respond to request from wards, Outpatient Clinics and other teams at the hospitals.

The role has been developed to support staff in the Trust with tasks and errands that may take them away from their normal duties. Also, to provide a service that enhances patient care.

The requests will be received by mobile phone so that volunteers can react quickly to calls, no matter where they are on the hospital site.

Active response volunteers may be asked to:-

• Collect patients’ medications from Pharmacy and deliver to staff on wards or in departments, following the required protocols and associated paperwork
• Collect/deliver patient samples (e.g. from Outpatients Clinics to labs)
• Collect and deliver medical notes around the hospital
• Accompany patients from a ward or clinic to other areas of the hospital site (e.g. Radiology). Helping to escort patients who are going home from clinics and wards to the main hospital entrance and/or assist in booking taxis.
• Help to transport a patient by wheelchair to an appointment, Day-case Unit or ward (if no porters are available).
• Find wheelchairs; bring them back to the main entrance of the hospital
• Help with the patients’ meal service on wards or in Day-case Units (NB volunteers must have completed the Catering Training before serving any food or drinks to patients)
• Help wards and departments to replenish stocks of small items
• Meet and greet visitors/patients at the hospital main entrances and in other busy areas. Provide directions and information
• Help with admin duties (e.g. laminating, photocopying, putting together patient information packs).
• Assist with Patient Feedback surveys (e.g. Friends & Family telephone surveys)
• Spend time with patients; provide companionship and reassurance
• Help to sort and distribute items of clothing donated to the Clothing Project

For the full document please download the attached PDF.