Complaints procedure example

Royal Voluntary Service

Compliments, complaints and comments policy & procedure

Aims of this policy

• provide a clear, easy to use and readily available guide to the way in which the Charity will handle complaints and compliments so that individuals know how to make a complaint and everyone at the Charity knows what to do if a complaint is received
• ensure that all complaints are investigated fairly, consistently and promptly
• ensure that complaints are resolved in a courteous, professional and positive way
• help the Charity gather information to help it continually improve the way it works.

A copy of this policy can be viewed on the RVS website here