Webinar | Effective integration across place - How an NHS trust improved patient experience by extending volunteering from the hospital into the community

Join us for a special webinar to learn how the Back to Health Pathway at George Eliot Hospital NHS Trust integrates health and community volunteer services and made it business as usual. The Back to Health Pathway tackles system challenges such as patient flow, overstretched staff, high Did not Attends (DNAs) rates and health inequalities.

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For the past three years, the volunteering team at George Eliot Hospital has worked with Helpforce and North Warwickshire Place to develop and deliver the Back to Health Pathway. This model offers a combination of proactive and reactive volunteer led services available at different points as needed in the hospital and in the community.

At the end of the first stage of the programme, Helpforce evaluated its impact:

• 40,107 patients supported
• DNAs reduced by 5.8%
• 111 weeks of productivity gained
• 126 community relationships forged

Through the evidence of impact, the team have now secured funding to sustain the volunteering infrastructure needed for the pathway to become business as usual across place.

Join us to hear from the teams behind this success and learn how this model can be replicated at your organisation to deliver integrated services across place.

Who should attend this webinar? This webinar is suitable for health and care leaders and volunteering leads.

Our speakers include:

• Jenni Northcote, Chief Strategy, Service Improvement and Partnerships Officer, George Eliot Hospital NHS Trust
• Becky Millward, Head of Patient Experience and Volunteering, George Eliot Hospital NHS Trust
• Maxine Moss-Black, Programme Manager, Helpforce
  

There will be time for Q&A during the session, so please bring your questions and come prepared for a lively discussion!

Register here to secure your place