Communication: Improving Deaf Awareness in the Workplace

Sam Penney is a qualified staff nurse at Milton Keynes University Hospital NHS Foundation Trust and was born with severe to profound hearing loss. In her blog, Sam shares some of the challenges she has faced during the pandemic and encourages everyone to be more deaf aware.

"At the beginning of the pandemic, management were making changes to appointments, from face to face to telephone consultations. I was very adamant that we had to think outside the box and consider those with hearing loss and cater for their needs by conducting video consultations instead. I offered support and wrote some tips (which are included below) on how to best communicate with patients and staff who have a hearing loss, especially in the new situation having to wear masks."

For the full article please go to NHS Employers: Blog by Sam Penny

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