Digital Volunteer Role Description
Tags: Guidance, Toolkit, Template
16th March 2021
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Thank you to Central & North West London NHS Foundation Trust for sharing this role description.
About the role
CNWL Digital Volunteers help people get online and use technology. Digital volunteers have good IT skills and the time, patience and enthusiasm to pass them on. They offer advice, information and support to carers who want to get online, learn how to use digital technology and improve the NHS experience for themselves and those they care for.
Digital volunteers need to be adaptable and confident with a range of different technologies. You might need to support a carer with their own laptop, smartphone or tablet, help them access a government service online or arrange a Zoom call with the person they care for. You don’t need to be an expert in all technologies, but a good working knowledge of general end-user IT would be useful.
Commitment
Very flexible, one or two hours a week. Times to be agreed with the carer. We only ask you to please be consistent and volunteer for at least three months.
Key Tasks
- Provide IT advice and support to carers who may otherwise not be digitally engaged
- Help carers learn the basics of technology e.g. switching on, searching the internet, sending and receiving email
- Help carers help those they care for stay connected to NHS services
- Offer advice on the basics of online safety, e.g. guarding against identity theft, phishing and scamming
- Support carers to become more digitally fluent using email and apps such as Zoom, Facebook and WhatsApp
- Delivering short and ready prepared webinars and workshops for fellow volunteers on those digital platforms
- Keep an accurate record of volunteering activities
- Communicate regularly with the volunteer coordinator, attending workshops and webinars
For the full document please download the attached document.
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