Emergency Department support: Role description

Tags: Guidance, Template

23rd November 2022



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Thank you to University Hospitals Plymouth NHS Trust for sharing this role description

What does an Emergency Department Support Volunteer do?

  • Helping with any COVID procedures as patients enter the department.
  • Alerting staff when a patient or visitor has COVID symptoms so they can assess and make the next steps.
  • Offering appropriate patients, carers and visitors drinks.
  • Befriending and listening to patients - especially those who have come in alone.
  • Offer to get chairs for relatives and carers waiting with patients.
  • Offer patient toiletry packs.
  • Help patients to fill in a patient survey.
  • Wipe down chairs.

What you will gain from this role?

  • The opportunity to see how a busy department works.
  • The opportunity to support NHS staff in the emergency department.
  • Help keep the hospital safe in line with COVID guidelines.
  • Help patients feel cared for and listened to.
  • Be part of a wider team within the hospital.
  • Receive support and training from staff within the area.
  • Meet new people every day.

What skills or experience do you need?

  • Excellent communication skills – talking and listening to patients and staff – with a good standard of oral English.
  • Understand and comply with confidentiality requirements.
  • Have a professional and friendly demeanour, and able to work in a team.
  • Be committed to the role and attend regularly.
  • Be punctual and dependable.
  • Within the boundaries of your role, be self-motivated and able to help without direct supervision.
  • The ability to know when to seek help – although guidance will be given.

What we won’t ask you to do?

  • You won’t be providing clinical care to patients (ie. doing the tasks which the staff have been trained to do).
  • You won’t be asked to physically help patients.
  • We won’t ask you to carry heavy loads.
  • We won’t ask you to deal with confrontational patients and visitors.
  • Training Modules

Trust Induction

  • Manual Handling
  • Fire Safety
  • Safeguarding
  • Infection Control
  • Information Governance (Data Protection and Confidentiality)
  • Resuscitation Theory
  • Emergency Department On-Site Training

For the full document please download the attached PDF

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