Outpatient Befriender: Role description

“WHO WOULDN’T WANT TO BE THE REASON SOMEONE SMILED TODAY?”

Assist patients complete the Friends & Family Test (FFT) survey so that their voices are heard and their opinions, sought. FFT allows us to see what we are doing well and where we can improve, and volunteers are vital in this. Much of this role is listening and chatting with patients, reassuring anxious or nervous patients through companionship or relaxed interactions, always demonstrating appropriate boundaries. Being knowledgeable about the area you volunteer, will help when supporting patients. You will make sure that they are comfortable, advising patients of delays or clinic changes, ensuring magazines and leaflets are topped up.

Would suit:

Someone who is outgoing, and a people person. Patience and empathy are essential qualities. Escorting mobile patients to other parts of the hospital as directed by senior staff, is a fundamental part of this role, so being physically fit, essential.

Commitment:

At least one morning or afternoon per week, between Monday to Friday 8am - 5pm

For the full document please download the attached PDF.

You may also be interested in:

• Chatter volunteers
• Health promotion volunteers

Image courtesy of Centre for Aging Better