PLACE Assessor - Volunteer role description

PLACE stands for Patient Led Assessments of the Care Environment

• A PLACE assessment focusses entirely on the care environment and does not assess clinical care provision.
• The purpose of PLACE is to assess the quality of the patient environment to help make improvements across 6 key areas.

The role involves:

Visiting healthcare settings as part of a visiting team and recording your views using assessment sheets on 6 key areas:

• Access to privacy for patients / areas their dignity can be respected
• Food and hydration
• Cleanliness
• Building condition / appearance / maintenance
• Support to people with dementia
• Support to people with a disability

This role would suit people who:

• Have excellent observational skills and the ability to be impartial
• Have the ability to communicate effectively with people at all levels
• Have good oral and written skills
• Can be sympathetic and understanding of patients’ needs
• Can be flexible and sensitive to the need for patient privacy and dignity
• Can travel to the PLACE venue independently
• Would prefer ad hoc volunteering opportunities rather than regular commitments

What to expect from the role:

• To increase your knowledge of different healthcare settings
• The opportunity to influence quality improvement
• Make a positive difference to patient experience

Free training provided for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – 4 x Volunteer Learning Modules 
• PLACE specific training session

Days/hours: The assessments take place on an annual basis for 1 day per venue.

For the full document please download the attached PDF.

You may also be interested in:

• Audit / Research Assistant
• Capturing first impressions - 15 steps volunteer
• Inpatient survey volunteer