PLACE Assessor - Volunteer role description

Tags: Guidance

25th January 2023



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Thank you to Lincolnshire Community Health Services NHS Trust for sharing this document.

PLACE stands for Patient Led Assessments of the Care Environment

  • A PLACE assessment focusses entirely on the care environment and does not assess clinical care provision.
  • The purpose of PLACE is to assess the quality of the patient environment to help make improvements across 6 key areas.

The role involves:

Visiting healthcare settings as part of a visiting team and recording your views using assessment sheets on 6 key areas:

  • Access to privacy for patients / areas their dignity can be respected
  • Food and hydration
  • Cleanliness
  • Building condition / appearance / maintenance
  • Support to people with dementia
  • Support to people with a disability

This role would suit people who:

  • Have excellent observational skills and the ability to be impartial
  • Have the ability to communicate effectively with people at all levels
  • Have good oral and written skills
  • Can be sympathetic and understanding of patients’ needs
  • Can be flexible and sensitive to the need for patient privacy and dignity
  • Can travel to the PLACE venue independently
  • Would prefer ad hoc volunteering opportunities rather than regular commitments

What to expect from the role:

  • To increase your knowledge of different healthcare settings
  • The opportunity to influence quality improvement
  • Make a positive difference to patient experience

Free training provided for this role

  • Completion of Your Volunteer Journey – our online volunteer handbook
  • LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
  • E-Learning for Healthcare – 4 x Volunteer Learning Modules 
  • PLACE specific training session

Days/hours: The assessments take place on an annual basis for 1 day per venue.

For the full document please download the attached PDF.