Telephone Befriending Guide

Thank you to Humber Teaching NHS Foundation Trust for sharing their18 page guide book.

Contents

• Importance of Telephone Befriending
• Call Priorities
• Protecting Your Caller Identification
• How Do I Introduce Myself?
• Concerns and Safeguarding
• What to do?
• Hull City Council Support Line
• What do I Talk About?
• Be Patient
• Keep Your Promises
• Interact
• Try Not To Offer ‘Advice’
• Add Some Fun, Humour & A Light-Hearted Approach
• Recognising signs of Depression in your befriendee
• Signposting Guide

Please download the attachment for the full guide.

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