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Volunteer Service Guide: Active Response Volunteers

Tags: Guidance, How to Guide

1st December 2020



Barts Health volunteers

The Active Response Service is a team of volunteers trained to complete a selection of pre-identified activities across a hospital site e.g. pharmacy runs and discharge support. The volunteers have the skills to complete multiple types of activities and the service infrastructure has the flexibility to meet the fluctuating demands of a busy hospital.

This guide uses learning from the Active Response Volunteer Service being delivered across Barts Health NHS Trust. The purpose of the guide is to provide a potential service adopter with the information needed to be able to:

a) Decide if the service would be of benefit to their organisation

b) Understand what considerations are needed to adapt the service to their environment