Improve your volunteering service and prove its impact within health & care

Helpforce's Insight & Impact (I&I) service helps you to gather the evidence you need to show that your volunteers are making a difference within health & care.


Organisations being supported


Live I&I projects


Completed projects


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What is I&I?

A service that supports the end-to-end process of evaluating volunteering, helping you quantify the health related benefits to people and services.

The I&I service helps you to design your evaluation, collect data, demonstrate impact against outcome measures and obtain insights to support continuous service improvement

Improve your volunteering service

Our mission is to help you grow, improve, and maximise the potential of your volunteering initiatives. The I&I service offers you the tools, guidance and expertise to achieve that.

1 Improve your volunteering serv

Make evaluation easier

Create your own outcome model and design how you will improve and evaluate your volunteering initiative. Get started faster with our pre-built templates.

2 Make evaluation easier

Generate data & evidence that proves the value of volunteering

Our team supports you to set up your target outcomes, collect the right data, and translate that data into robust evidence findings.

3 Generate data evidence that pr

Expert support there when you need it

Helpforce's data and evaluation experts are there to support you through the whole journey, just one click away from a call to offer you advice and support.

4 Expert support there when you
Our work to date

How Insight & Impact is already making a difference

We have worked with health organisations over the last 3 years to collect data on high impact volunteering roles, and produce evidenced findings against key NHS measures.


Hours logged by volunteers


Patients supported by volunteers


Patient interactions recorded


Surveys completed


Evidence findings


Evidenced outcomes

The I&I platform has helped me think through evaluation of my projects in a logical and robust way. The team are friendly and readily on hand to provide valuable expertise and insight throughout the evaluation journey. Through working with the I&I service, I feel confident that I am measuring what I need to and when I need to in order to prove the positive impact of my project.

Laura Greene, Head of Volunteering

Kingston Hospital NHS Foundation Trust

Join 600+ colleagues creating the home of best practice in volunteering across health and care

This is your place to share and discuss volunteering in the NHS and social care - from shaping big ideas to collaborating on coordination and innovation. Join us to shape the future of volunteering.

See how I&I has helped other health and care organisations

Frequently asked questions

Do you still have a question about the I&I service?

Start a discussion in our I&I group on Connect

Post a question

Thank you to our funders and partners

"We are very grateful to NHS England & Improvement, and National Lottery Community fund, for helping get the I&I Service off the ground. I would also like to thank our partner PPL who have provided expertise and support in creating the service."
Mark Lever photo
Mark Lever

CEO, Helpforce

Ready to make a big impact?

Plan, deliver, and measure your volunteering initiative, more easily and effectively with the Helpforce Insight & Impact (I&I) Service

Get started