Examples of volunteering roles: Discharge Lounge Volunteer

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16th March 2021


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Discharge Lounge Volunteer

Your role will be to provide support to patients and staff members during this time of increased pressure on NHS services due to Covid-19 (Coronavirus). As a volunteer you will be based in the busy discharge and transport lounge area at Chelsea and Westminster Hospital. Although your role will not be clinical, you will have a key part to play as it provides the department with an extra pair of hands, assisting with non-clinical tasks such as chatting to patients making drinks and running errands for staff and patients.

Duties (what you will be doing):

  • Spending time with patients whilst they wait to leave the hospital
  • Making teas and coffees for them whilst they wait
  • Transporting patients either on foot or in wheelchairs to the discharge lounge from other wards and departments (you will be trained to use a wheelchair)

Boundaries (what you won’t be doing):

  • No clinical care of patients
  • No personal care (e.g. toileting or getting patients changed)
  • No lifting of heavy equipment

Time commitment:

Each volunteering shift is 4 hours long. You must commit to at least one shift per week on any day of the week at one of the following times:

  • 8 am to 12 pm
  • 12 pm to 4 pm
  • 4 pm to 8 pm

Requirements of the role:

Age: You must be 16 years or older to volunteer in this role

Accessibility: This role is accessible to people with wheelchairs or who have other mobility issues

As a volunteer you will embody the Trust’s values:

  • Putting patients first
  • Responsive to, and supportive of, patients and staff
  • Open, welcoming and honest
  • Unfailingly kind, treating everyone with respect, compassion and dignity
  • Determined to develop our skills and continuously improve the quality of care

Skills and other requirements:

  • You must be self-motivated; with an ability to think on your feet and work independently
  • You must be punctual and dependable
  • You must have a professional and friendly demeanour
  • You must be flexible and eager to learn
  • You need a thick skin. Some patients might be distressed, and seeing patients with delirium or dementia can be distressing for some
  • This is not a job shadowing opportunity and should not be considered a work placement. You must be motivated to volunteer, rather than shadow clinical staff

Pre-placement checks and training:

  • You must have an enhanced criminal record check (DBS) for this role. If you do not have one already then we can organise and pay for one
  • This role requires that you have certain immunisations and you will need to complete a health declaration form – we will discuss this with you when you apply
  • You will receive a core volunteering induction
  • You will also receive a local induction and orientation. This will include any training that is relevant to perform your tasks
  • You will receive a volunteer pack


Your volunteering champions will be from the discharge lounge team and are there to support and supervise you during your volunteering placement.

For the full document please download the attachment

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