NHS Trust Response volunteer: Role description
Tags: Guidance
2nd August 2025
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Thank you to the University of Coventry & Warwickshire NHS Trust for sharing this role description.
Summary of role
Volunteers will respond to direct calls/bleeps for assistance to a number of key areas as required by the Trust. Volunteers will be trained to respond to requests in real time situations and have the fluidity to move around according to the daily requirements of the Trust.
Key Tasks
- Collecting TTO’s from our Inpatient Pharmacy department and satellite sites and deliver them to wards
- Collecting pathology specimen samples from wards and deliver them to the Pathology Specimen Reception
- Support the timely discharge of patients – transferring patients from wards to the Discharge Lounge
Other Tasks
- Supporting the Emergency Department during times of high pressure
- Make drinks for patients and staff
- Assisting staff with making beds
- Restocking gel dispensers, masks, PPE around the site
- Running items and patient notes in between wards
- Running errands for patients or staff to allow ward staff to stay on the ward
- To undertake patient surveys in a ward environment to understand the experiences of a patient
- Displaying latest information posters around the site
- Other tasks as identified on the day
Training and support
- Attendance at Volunteers Induction
- Comfort and Nutrition Training
- Clinical Moving and Handling Training
- Pharmacy Runner training – how to deliver TTO’s
- Tour of site
- How to use a Bleep
- Support, advice and guidance from the Pharmacy, Pathology and Discharge Lounge teams
- Support, advice and guidance from Voluntary Services Department
For the full role description please download the attached PDF