Standard Operating Procedure for the Response Volunteer Service
Tags: Guidance
30th July 2025
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Helpforce thanks the Head of voluntary Services at University of Coventry and Warwickshire NHS Trust for sharing this document with us. We hope it will help wider Network members understand the response volunteer model and support them in adapting it within their own organisations.
Summary
The Response Volunteer Service is a team of volunteers trained to complete a selection of pre-identified activities across the University Hospital site to support improving patient flow.
Purpose
This document outlines the process for the Response Volunteer Service. This includes how to request a Response Volunteer, how the Voluntary Services Department process requests for a Response Volunteer and how the Voluntary Services Department will measure the impact of the service.
For the full document please download the attached PDF