Telephone Befriending Guide

Tags: Guidance, Toolkit, Template

16th March 2021



Humber Telephone Befriending guide

Thank you to Sharon Nobbs from Humber Teaching NHS Foundation Trust for sharing their18 page guide book.

Importance of Telephone Befriending
Call Priorities
Protecting Your Caller Identification
How Do I Introduce Myself?
Concerns and Safeguarding
What to do?
Hull City Council Support Line
What do I Talk About?
Be Patient
Keep Your Promises
Try Not To Offer ‘Advice’
Add Some Fun, Humour & A Light-Hearted Approach
Recognising signs of Depression in your befriendee
Signposting Guide

Please download the attachment for the full guide.

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