Volunteering calling services

Tags: Guidance, Toolkit, Template

16th March 2021


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Telephone befriending services have proved to be popular, especially since the outbreak of Covid-19 began in early March. This service is tremendously beneficial to patients as it provides human connection that many patients lost due the outbreak.

If you are thinking of developing this volunteering service, you can look at the following documents shared by members of the Network. Many thanks to the volunteering team at Chelsea and Westminster Hospital NHS Foundation Trust, Sheffield Teaching Hospitals NHS Foundation Trust and Cambridgeshire and Peterborough for sharing the materials:

  • Telephone befriending services role descriptions – From Chelsea and Westminster Hospital NHS FT
  • Volunteers-Phoning-Patients-Risk-Assessment-2020: From Sheffield Teaching Hospitals NHS FT
  • Volunteers-calling-service-users-guidance: From Sheffield Teaching Hospitals NHS FT
  • Heart and Soul Listeners service – A service that aims to support patients whose treatments have been paused following the outbreak. It provides a safe haven for patients to speak to volunteers in confidence, giving them an assurance that they are being listened to. This service is currently run by the team at Cambridgeshire and Peterborough NHS Foundation Trust:
    + Referral Pathway for Heart and Soul Listeners Service
    + Heart and Soul Listeners FAQs pdf
    + Client’s FAQs
    + Heart and Soul listeners role description

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