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Elaine Willman Last active 16 days ago
Hospice Volunteer Co-ordinator, Salisbury District Hospital Ward sister for many years and worked in a lot of specialities. Worked in Holland and Germany and several places in the UK. Specialties included neuro, orthopaedics, ENT, Ophthalmology, plastic surgery, radiology, surgery and medicine Was appointed facilitator for the government led Cancer collaborative so worked with all the cancer teams and learnt service improvement methodologies. Used them for mapping workshops, focus groups, storytelling, following patient journey and implanted change using PDSA cycles. From there I went to customer care dealing with complaints, concerns and compliments but also continued with patient and public involvement.
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