Meet & Greet Volunteer Role

Summary of role

Volunteers will act as a point of contact for patients and visitors entering Trust sites, helping people navigate the Trust and helping to manage visiting in line with COVID-19 visiting guidelines.

Benefits to volunteer

• Opportunity to develop new and existing skills
• Satisfaction of knowing you are making a vital difference to the work of the ward/department
• Develop personal and social skills
• Gain confidence and self esteem
• Experience of working in a hospital environment
• Feel part of a team
• Meet new people

Task may include the following

• Greet and welcome patients and visitors and identify destination
• Using hospital wheelchair to escort patients/visitor to appointments/wards subject to provision of appropriate training and physicality of volunteer.
• Advise members of public on visiting policy and answer queries. Confirm compliant with visitor policy or turn away
• Ensuring IPC guidance for public is being followed such as using hand gel
• Ensuring hand gel stations stocked
• Providing clear and accurate directional information and escorting if necessary while adhering to social distancing
• Signposting patients and visitors to wards or appointments
• Distributing patient leaflets
• Ensure public facing signage is updated and maintained in line with trust policy

For the full document please download the attached PDF

You may also be interested in:

• Presentation and discussion - Developing and Running an Effective Response Volunteer Project
• Volunteering Service Guide: Active Response Volunteers