Rehab Volunteer: Role description

To support staff in providing engagement and activities for patients and their carers under the direction of the nurse coordinator, the ward manager and the volunteer manager.

Tasks

To work alongside members of the Inpatient team to create a safe and welcoming environment.

Support Services:

• You’ll assist in welcoming new patients to the ward e.g. unpacking belongings, providing water jug, etc.
• You’ll provide company to patients under the direction of the nurse in charge and take the activities to patients
• You’ll assist patients with the use of the IPAD to help them to keep in touch with friends and family
• You’ll spend time with patients and their families engaging them in activities such as reading, crosswords puzzles, etc.
• You’ll help patients with tasks such getting newspapers, toiletries, refreshments
• You’ll show family members and visitors around the inpatient unit.

You’ll answer the intercom and meet and greet staff and visitors by:

• Taking the visitors temperature at the door
• Front door screening i.e., asking if the visitor has had a recent travel, recent Covid contact, new continuous cough.
• Assisting visitors with a lateral flow test directing visiting practitioners to the test and wait area before patient contact
• Assisting the visitor with donning and doffing PPE

• You’ll assist with mealtime’s following the mealtime mantra
• You’ll answer the nurse’s bell and deal with patient queries where possible or providing reassurance someone will be coming soon
• You’ll help ensure the general ward areas are kept tidy e.g. bays, corridors, linen store
• You’ll ensure patient products and facilities are available and fully functional, and discrepancies reported
• You’ll assist patients and carers with completion of questionnaires
• When there are no patient or visitor duties, you’ll assist with administrative tasks e.g. photocopying, collating document packs, filing
• You’ll help ensure patients and visitors concerns and complaints are dealt with immediately and locally.

• You’ll ensure all medical queries are directed to the nurse in charge.
  
  General:
• You’ll maintain the highest standards of personal and professional integrity in line with The Trust’s code of conduct
• You’ll practically implement Equal Opportunities in your daily work, ensuring that patients and their families’ diversity and cultural needs are respected, and discrimination or harassment is challenged
• You’ll report any concerns or risks to the ward manager or the Volunteer Manager
• You’ll follow all policies and procedures in relation to your role
• You’ll help out with other duties as may be reasonably required from time to time
• In the event of accidents, emergencies or untoward occurrences, you’ll respond as directed by the Ward/Department lead

Skills and Qualifications

• You’ll be friendly and proactive
• You’ll be able to use your initiative and ask for help when needed
• You’ll understand the importance of confidentiality
• You’ll be a good communicator with excellent people skills in person and over the phone
• You’ll be comfortable volunteering within a group or by yourself

• You’ll undertake any extra training needed for the role

For the full document please download the attached PDF