In our trust, volunteering comes under the Patient Experience department which also includes PALS, complaints, and Patient Information. Patient Experience is currently undergoing a restructure, so we are trying to find out some information from other trusts regarding the structures of their volunteer service.

At Homerton there is only me (Volunteer services Coordinator) that runs the service. This includes, creating role descriptions, advertising, recruitment, induction, overseeing the day to day running of the volunteer service. We have approximately 100 volunteers at present.

I would like to find out the following from other Trusts.

What department does volunteering fall under at your Trust.

What is the volunteer team structure (how many in team, he structure and bandings).

How many volunteers do you have.

Many thanks

Dawn Budge

Volunteer Services Coordinator

Patient Experience Department

Homerton Healthcare NHS Foundation Trust