Resilience Volunteer - Role Description

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16th March 2021


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This volunteer role description has been developed by the volunteering team at South Tees Hospitals NHS Foundation Trust. If you have any questions, please send them to Debi McKeown.

Resilience Volunteer – Role Description

Volunteer Role Title: Resilience Volunteer

Daily Supervision: Therapeutic Support Programme Team

Accountability/Professional Responsibility: Debi McKeown - Lead Nurse Therapeutic Support

Therapeutic Support Programme Team

Location: James Cook Hospital, Middlesbrough

Key Relationships: Therapeutic Care Team


Resilience Volunteers will:

  • Help to improve connections with others and bring people together providing a sense of belonging
  • Give support and provide reassurance to others
  • Encourage others to value their strengths
  • Develop ways in which they can increase the self-esteem of others
  • Provide confidential support for anyone requiring a listening ear
  • Provide a space where people feel accepted and understood
  • ‘Check in’ with people and involve them in current projects and ideas
  • Organise events or projects which will enhance the wellbeing of others
  • If required, provide mentoring
  • Build self-esteem and confidence in others whilst helping them to feel hopeful about the future

Personal Qualities

  • Tact and sensitivity
  • Excellent communication skills
  • Commitment to the service
  • Approachable
  • Friendly
  • Professional approach

For the full details, please download the file below.

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