Feedback volunteer - Role description

Tags: Guidance

16th March 2023



RS12752 pp

Thank you to Barking, Havering & Redbridge University Hospitals NHS for sharing this role description

We need people who provide us with feedback, it is how we improve

  • Listening and chatting with patients regarding their experience whilst in hospital
  • Provide suitable, unimposing interaction with patients and encourage that patients provide feedback
  • Support our commitment to the Friends and Family Test (FFT) in obtaining feedback and learning from what our patients say about us
  • Support patients with reading, writing and recording their reply to specific questions, either in writing or via an electronic patient experience tracker (PET) tablet.
  • Spending time with patients without pre-empting or coercing their decisions and feedback
  • Provide information on improvements made because of patient’s feedback
  • Liaise and share any advice to the manager within that area or the Patient Experience Team
  • Any other non-professional task as requested by the senior staff or managers in relation to patient experience and feedback.
  • Collect completed surveys from various locations at both Queen’s and King George hospital, and upload responses onto an online application (with training).

For the full document please download the attached PDF