Evidenced Outcome
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
Of the 412 patients referred to the hospital following the volunteer call:
- 110 were provided with a new appointment date/time as requested
- 86 had queries about their appointment answered
- 53 had an appointment letter or text sent to them as requested
- 19 had the location of their appointment changed as requested
- 3 had an interpreter booked for their appointment
Primary beneficiary
Service Users
Partner organisation
National Lottery ICS Programme - North West London ICB (Hillingdon)
Volunteering role / intervention
Waiting well calls
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Promising
Produced
April 2025