Evidenced Outcome

Best prepared for their appointments, removing barriers to / increasing confidence in accessing care

Evidence point

Of the 412 patients referred to the hospital following the volunteer call:

- 110 were provided with a new appointment date/time as requested

- 86 had queries about their appointment answered

- 53 had an appointment letter or text sent to them as requested

- 19 had the location of their appointment changed as requested

- 3 had an interpreter booked for their appointment

Primary beneficiary

Service Users

Partner organisation

National Lottery ICS Programme - North West London ICB (Hillingdon)

Volunteering role / intervention

Waiting well calls

Evidence strength

Icon

Promising

Produced

April 2025

Hillingdon & H4All - Back to Health Pathway - Evaluation Report - April 2025