Evidenced Outcome
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
Of the 262 patients who raised concerns or issues in relation to their appointment:
- 121 were referred/signposted to schedulers/booking team
- 59 were provided with/reminded of appointment details
- 29 had emotional support/reassurance
- 15 had advice/were signposted to support with transport or parking
- 7 were referred/signposted to medication helpline
- 1 was referred to safeguarding team
- 1 was referred to volunteer meet and greet/companion service.
Primary beneficiary
Service Users
Partner organisation
N&W ICS - Norfolk and Norwich University Hospitals NHS Foundation Trust
Volunteering role / intervention
DNA calls volunteers
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Promising
Produced
January 2026