Evidenced Outcome
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
For 810 patients, a resulting action was taken following the volunteer call:
- 526 were referred / signposted to schedulers / booking team
- 308 were provided with / reminded of appointment details
- 67 had emotional support / reassurance
- 51 were given advice / signposted to support with transport or parking.
Primary beneficiary
Service Users
Partner organisation
N&W ICS - The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Volunteering role / intervention
DNA calls volunteers
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Promising
Produced
January 2026