Evidenced Outcome

Cost avoidance compared to no calls

Evidence point

Volunteer-led calls service resulted in a total of £30,000 cost avoidance for NNUH to date.

Primary beneficiary

Organisation

Partner organisation

N&W ICS - Norfolk and Norwich University Hospitals NHS Foundation Trust

Volunteering role / intervention

DNA calls volunteers

Evidence strength

Icon

Promising

Produced

January 2026

Volunteers Preventing Missed Imaging Appointments - Norfolk and Waveney Integrated Care Board - Final Evaluation Report, January 2026