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Evidenced Outcome

Emerging evidence of a reduction in Did Not Attend (DNA) rates for ENT

Evidence point

1.2% reduction in ENT DNA rates when reminder calls were made vs. when they weren't.

Comparison of 15 weeks when calls were made (856 appointments) and 15 weeks when calls weren't (940 appointments).

Difference is not statistically significant.

Primary beneficiary


Partner organisation

George Eliot Hospital NHS Trust

Volunteering role / intervention

Back to Health Pathway

Evidence strength




February 2024

Back to Health Pathway - George Eliot Hospital NHS Trust - Final Report - February 2024