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Evidenced Outcome

Emerging evidence of a reduction in Did Not Attend (DNA) rates for Physiotherapy

Evidence point

5.8% reduction in Physiotherapy DNA rates when reminder calls were made vs. when they weren't.

Comparison of 9 weeks when calls were made (396 appointments) and 9 weeks when calls weren't (416 appointments).

Difference is statistically significant.

Primary beneficiary


Partner organisation

George Eliot Hospital NHS Trust

Volunteering role / intervention

Back to Health Pathway

Evidence strength




February 2024

Back to Health Pathway - George Eliot Hospital NHS Trust - Final Report - February 2024