Evidenced Outcome
Evidence of a reduction in Did Not Attend (DNA) rates for MRI
Evidence point
1.5% reduction in MRI DNA rates when reminder calls were made vs. when they weren't.
Comparison of 7 months when calls were made (4451 appointments) and 7 months when calls weren't (3949 appointments).
Difference is statistically significant.
Primary beneficiary
Organisation
Partner organisation
N&W ICS - The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Volunteering role / intervention
DNA calls volunteers
Evidence strength
Evidence Strength meanings:
- Green - strong evidence
- Amber - Promising evidence
Compelling
Produced
January 2026