Evidenced Outcome

Evidence point

100% of family / carer participants agreed or strongly agreed volunteer support improved their and their loved one’s hospital experience
100% of family / carer participants agreed or strongly agreed volunteer support increased their confidence in the quality of care provided to their loved one.
100% of the family/carers expressed a positive change in their perceptions about the hospital (n=15).
100% of the family/carers were likely to recommend this service to others who needed similar support (n=15).