Evidenced Outcome

Improved hospital experience

Evidence point

24 of 27 family members/carers reported that after receiving ED volunteer support they have more positive views about the hospital.

21 of 27 family members/carers agreed or strongly agreed that the volunteer support improved their and their family member's ED experience.

19 of 27 family members/carers agreed or strongly agreed that volunteer support increased their confidence in the quality of care provided to their loved one.

Primary beneficiary

Families & Carers

Partner organisation

Kingston Hospital NHS Foundation Trust

Volunteering role / intervention

Emergency Department Volunteers

Evidence strength

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Compelling

Produced

April 2024

Emergency Department Volunteers - Kingston Hospital NHS Foundation Trust - Evaluation Report - January 2024