Evidenced Outcome

Evidence point

17 of 20 family members/carers agreed or strongly agreed that volunteer support increased their confidence in the quality of care provided to their loved one.

17 of 20 family members/carers also felt that the volunteer support improved their family member's hospital experience.

19 of 20 family members/carers reported that they are extremely likely or likely to recommend the maternity base bay volunteering service to others. Of those, 8 family members/carers said they were extremely likely to recommend. ​

15 of 20 family members/carers reported having more positive views about the hospital after receiving volunteer support, and four of them reported having much more positive views.

N= 20 feedback survey responses.