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Evidenced Outcome

Improved patient experience and quality of care

Evidence point

90% of staff members felt patient experience was slightly acceptable, acceptable, or perfectly acceptable after the volunteering intervention, compared with 71% prior to the intervention (n=73, 31 pre & 42 post).

88% of staff members feel volunteers have a positive impact on patient experience (n=41).

85% of staff members agree or strongly agree volunteer have helped improve the quality of care/service provided to patients (n=41).

Primary beneficiary


Partner organisation

Bart's Health NHS Trust

Volunteering role / intervention

Trauma Ward Response Volunteer

Evidence strength




August 2022

Trauma Ward Support Volunteers - Barts Health NHS Trust - Evaluation Report - September 2022