Evidenced Outcome

Evidence point

90% of staff members felt patient experience was slightly acceptable, acceptable, or perfectly acceptable after the volunteering intervention, compared with 71% prior to the intervention (n=73, 31 pre & 42 post).

88% of staff members feel volunteers have a positive impact on patient experience (n=41).

85% of staff members agree or strongly agree volunteer have helped improve the quality of care/service provided to patients (n=41).