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Evidenced Outcome

Improved person centred care

Evidence point

82% of patients who had received volunteer support rated their experience of being shown case and compassion as excellent, vs 69% of those who did not receive volunteer support (n=744: n=448 with volunteer support, 296 without).

78% of patients who had received volunteer support rated their experience of being interested in as a whole person as excellent, vs 60% of those who did not receive volunteer support (n=738: n=442 with volunteer support, 296 without).

79% of patients who had received volunteer support rated their experience of being really listened to as excellent, vs 61% of those who did not receive volunteer support (n=740: n=445 with volunteer support, 295 without)

84% of patients who had received volunteer support rated their experience of being made to feel at ease as excellent, vs 66% of those who did not receive volunteer support (n=743: n=449 with volunteer support, 294 without).

Primary beneficiary

Patients

Partner organisation

Moorfields Eye Hospital NHS Foundation Trust

Volunteering role / intervention

Handholding volunteers (Theatre support)

Evidence strength

Icon

Compelling

Produced

September 2023

Handholding Volunteers - Moorfields Eye Hospital NHS Foundation Trust - Patient Feedback Analysis - September 2023