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Outcome Overview

The report

Evidenced outcome

Improved person centred care

Evidence point

81% of patients who had received volunteer support rated their experience of being shown case and compassion as excellent, vs 56% of those who did not receive volunteer support.

74% of patients who had received volunteer support rated their experience of being interested in as a whole person as excellent, vs 47% of those who did not receive volunteer support.

75% of patients who had received volunteer support rated their experience of being really listened to as excellent, vs 51% of those who did not receive volunteer support.

82% of patients who had received volunteer support rated their experience of being made to feel at ease as excellent, vs 53% of those who did not receive volunteer support.

(N=509. 319 who had received volunteer support. 190 who had not received volunteer support).

Primary beneficiary

Patients

Partner organisation

Moorfields Eye Hospital

Volunteering role / intervention

Handholding volunteers (Theatre support)

Evidence strength

Icon

green

Produced

September 2022

Project evaluation report